Guarantee Information
Every Certified Nickel Free™ product we sell comes with the unconditional lifetime guarantee to never test positive for nickel. Please contact us should you ever have a concern with a nickel allergic reaction; we stand behind our products for life.
Only Signature Series Lifetime Guarantee Titanium products are covered by this lifetime warranty, see the following sections for guarantee information on all our other products.
At the discretion of the company, NoNickel.com will either repair or replace a faulty Signature Series Titanium product. To initiate a claim, contact us to share your product concerns. Pictures of the product will be helpful.
All Signature Series products are Certified Nickel Free™ and come with the unconditional guarantee to never test positive for nickel. Please contact us should you ever have a concern with a nickel allergic reaction. We stand behind our products for life.
Signature Series Three-Year Guarantee
Some of our carbon fiber belts and a few titanium products are guaranteed for three years. NoNickel.com guarantees these products will not break or fail in any manner for that three-year period of time.
A few of our carbon fiber belts and titanium belts are guaranteed for one year against breakage or defects. Should one of these products fail during that one year period of time, the product will either be repaired or replaced at company discretion.
Products With a Six Month Guarantee
Our Nickel Smart® zinc products are guaranteed for six months of normal wear. While zinc is ideal as a metal with low allergenicity, it is less durable than some other metals. Should one of these products fail during that six month period of time, the product will either be repaired or replaced at company discretion.
Products with a Three Month Guarantee
All Nickel Zero® brand products come with a three month normal wear guarantee. While zinc is ideal as a metal with low allergenicity, it is less durable than some other metals. Should one of these products fail during that three month period of time, the product will either be repaired or replaced at company discretion.
PLEASE NOTE:
- Questions about a particular guarantee? The catalog listing for each belt notes the guarantee for that particular product.
- Big and Tall Sizes: The handcrafted genuine leather Big and Tall Belts are custom made. There is an additional charge for these extra large sizes that is not refundable if the belt is returned or exchanged.
- Belts altered by customer will void any warranty. If an extra hole is needed, NoNickel.com will do so at no charge. The customer would be responsible for shipping only.
- Normal wear and tear: Wear and tear is not a warranty item.
- Intended use: Belts should be purchased with the intended use in mind, i.e. work, dress, or casual wear. Titanium and stainless buckles are very durable while carbon fiber should not be purchased as a work belt. If you'd like a recommendation, please contact us - we are always happy to help!
- Buckles: Hole size and positioning are critical to buckle longevity. Most buckles require a size 6 hole, our hook buckles require a size 4 hole. Wear and tear on buckles is out of our control and not covered by warranty.
- Nickel Free Metals: Learn more about the metals used in our nickel free buckles Metals 101 or contact us for a personal recommendation!
